Shipping & Returns

SHIPPING POLICY:

There is FREE SHIPPING on all orders to CONTINENTAL US AND CANADA unless otherwise noted. We cannot ship to PO Boxes, US Military APO, FPO, Guam, American Samoa, Micronesia, Marshall Islands, Palau, FPO addresses. Free shipping does not apply to Hawaii, Alaska or certain remote areas of Canada. Shipping to home non business addresses will have a $10.00 fee added to their order. Please email or call us for special shipping rates inquiries at info@tonnos2go.com or 1-855-324-6266 (1-855-32GO.COM).

Tonnos2go will ship your order directly from our warehouse in Canada.

Please Note: There are no Handling Fees or Credit Card Processing Fees.

Please allow an average of 3 to 6 business days to receive your order.

All orders received before 2 p.m. EST will be shipped on the same day.

Orders received after 2 p.m. EST will be shipped the following business day

ORDER CANCELLATION POLICY:.

If you need to cancel an order that was placed during our business hours of 8 am to 5 pm EST, you must call us at 1-855-324-6266 within 15 minutes of placing the order; if not, we cannot guarantee that the order will be cancelled. To cancel orders placed outside our regular business hours, you must call us the following business day between 8 am and 9 am EST to cancel your order. In all cancellation instances, you must speak to a live customer service representative to cancel the order; no emails or phone messages will be accepted. Failure to follow the order cancellation policy will result in additional charges, such as inbound and outbound freight along with restocking fees.

EXCHANGE POLICY:

Please call our toll free number 1-855-32G.COM (1-855-324-6266) to work out a hassle free exchange. We definitely want you to be satisfied with your Tonnos2go purchase.

RETURNS (SHIPPING ERRORS AND DEFECTIVE ITEMS):

We take full responsibility for return of items with shipping errors, website errors or items received defective or damaged. We will issue a full credit for parts received by error or defective parts. In either case, a new part will be sent free of freight charges and the erroneous/defective/damaged part will be returned to a facility at no cost to you. Please note that original freight charges (if applicable) will not be refunded. For shipping errors or damaged items, you have 10 business days to contact us to notify us of the error. For defective goods, you have 365 days following your purchase for the return. We will issue an RGA (Returned Goods Authorization) number and will issue a call tag for the pick-up of parts to be returned to our facility.

We do not offer a credit for labour costs or lost time for the installation and removal of defective parts.

GENERAL STOCK RETURNS:

**IN THE EVENT THAT YOU ORDERED A TONNOS PRODUCT THAT YOU ARE UNABLE TO INSTALL ON YOUR VEHICLE AND TONNOS MANUFACTURING CONFIRMS THAT THIS IS THE RIGHT PRODUCT, WE WILL NOT BE RESPONSIBLE FOR THE FREIGHT RETURN NOR LABOUR COSTS FOR INSTALLATION. THERE WILL ALSO BE A 15% OR 25% RESTOCKING FEE APPLIED TO THE RETURN.**

You may return any unopened items in their original packaging to our facility. A restocking fee of 15% will be deducted from the amount to be refunded if you paid freight for your order. NO REFUND WILL BE GIVEN ON OUTBOUND FREIGHT. A 25% restocking fee will be applied if your order qualified for the FREE SHIPPING promotion. It is the customer's responsibility to ensure that the returned parts are properly packaged and addressed to the address indicated on the RGA document. You have 10 days following the receipt of your order to call us for an RGA number and return your item(s). If the item received at our facility is incomplete or packaging is damaged, an additional restocking fee may be applied.

RETURN PROCEDURE:

Please call our toll free number at 1-855-32GO.COM (1-855-324-6266) from 9 AM EST to 4 PM EST (Monday through Friday) to obtain your RGA (Returned Goods Authorization). Please have your order number, email address and reason for the return when calling us for the RGA. An official RGA document will be sent to you, which you will need to include with the return of item(s). This RGA document will include shipping instructions. All returns should be accompanied by the RGA number; returns with no RGA numbers or orders that are refused by the shipper will have a 35% restocking fee applied and original outbound freight will be charged. We will issue you your credit card refund. The refund will be issued in the same form of payment as the original purchase.